What is the role of a certified application counselor?

A certified application counselor plays a crucial role in assisting individuals and families in navigating the healthcare insurance landscape. This includes providing guidance on how to apply for health coverage through programs such as the Health Insurance Marketplace or Medicaid. Counselors are trained to support applicants in understanding the application process, help them gather necessary documentation, and ensure that the applications are filled out correctly.

Their primary focus is not to sell insurance plans or authorize claims, but rather to facilitate the application for coverage, making healthcare more accessible for those in need. This support can be especially vital for individuals who may have difficulty understanding the complexities of health insurance or who may be applying for the first time. Therefore, option C aligns perfectly with the counselor's role in providing this essential support.